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what is SMS and CRM ?

SMS is the acronym for Short Message Service, and CRM stands for Customer Relationship Management.

In fact, every channels that use for interacting with customers, including website, phone call,  email, SMS, live chat, social media…. are considered as CRM. Statistical data shows that over 90% of SMS were read within 3 minutes. Compare to other communication tools, SMS is still extremely popular among business developers, due to its time efficiency and high open rate.

How Can our SMS Service Help Your Business?

BULK SMS MARKETING


Bulk SMS to existing clients for advanced care; broadcast SMS by location, age, gender…. for precise marketing.

INDIVIDUAL SMS REMINDER


Customize A2P SMS plan for individual as reminder of important events, such as dentist appointment, meeting, withdrawal notification…

ORDER & DELIVERY


Update customer with order and delivery status in a timely and accurate manner.

EMERGENCY ALERT


For governments, notify citizen of incoming emergency, such as earthquake, typhoon and advise safety precaution.

SELF-SERVE SERVICE


Achieve better customer satisfaction and brand royalty by providing 24/7 capable SMS self-serve service.

LOWER COST


Spend less on marketing by precisely locating audiences with A2P SMS— 90% of SMS were read within 3 minutes.

BETTER CUSTOMER CARE


Interact with customers by providing presale inquiry and after-sale care/support; collect customer’s feedback for data analysis.

DATA ANALYSIS


Conduct service/product survey via 2-way SMS, perform data analysis, anticipate market reaction for further improvement.

MORE MORE TRAFFIC


Bring more visits to your business website, enhance SEO rating.

A Power API is What You are Looking For

INTEGRATED API SYSTEM


A powerful API system not only for SMS messaging, but also integrated CRM functions such as sale, customer service, data analysis, marketing research…

2-WAY AUTHENTICATION


Deliver verification messages globally regardless your client’s location.

WIDE RANGE GATEWAY


Cooperate with over 900 carriers globally with gateways Support over 200 plus countries and territories.

NUMBER MASKING


Masking sender’s number during 2-way messaging for protection of your customer’s privacy.

EMAIL TO SMS


Turn your email server to SMS machinegun— the open rate of SMS message is about 98% , email has only 20%.

TEXT TO VOICE SMS


Convert text messages to Voice message for advanced security purpose.

A TREMENDOUS MARKETING BATTLEFIELD

Do you know over 6.1 trillion SMS being sent globally on 2010 along? It translated to about 193,000 SMS per second. From 2011 to 2014, the monthly usage of global SMS increased 140%, from 395 billion to 561 billion. As data show on June 2014, it is about 18.7 billion daily.

By the early 2016, the number of mobile connection reached 7.4 billion globally, of which, 3.6 billion were basic connection without internet, and about 90% of the global population were still being reached by GSM/EDGE network, meaning even though more and more people have access to mobile (internet) data, SMS is still tremendously involved into our daily communication.

As of 2017, more than 8 trillion SMS were sent globally, the figure might be narrowed by the development of APP to APP messaging, but according to the most conservative statistics: the growth of SMS usage for business motivation is around 4%-6% every year.